[PRODUCTS / About the product]

・Regarding SOLD OUT/out of stock items <br>As a general rule, there are no plans to restock items that have sold out.
Please note that there may be cases where an item becomes out of stock during the ordering process. In such cases, your order will be cancelled and a refund will be issued promptly.

・SHIPPING SCHEDULE / Regarding estimated delivery date and date/time specification <br>The estimated delivery date for each product can be found on the product details page.
At SUBLATIONS ONLINE STORE, we offer both in-stock and pre-order sales, so shipping times vary depending on the product. As some products are manufactured overseas, shipping may be delayed due to social conditions, material shortages, etc.
In-stock items are usually shipped within 3-5 business days. Delivery dates and times cannot be specified.

・GIFT WRAPPING / Gift wrapping: We are currently not offering gift wrapping services. Your order will be delivered in a SUBLATIONS original cardboard box, enclosed with a shop card and thank you letter.

・DENIM CARE / How to handle denim : Due to the characteristics of the material, color may transfer to other clothing or furniture due to friction or sweat. Rigid denim (unwashed) will shrink by about 2-3 cm after washing. Please choose a size that is slightly loose.

・WOOL CARE / How to care for wool <br>After wearing wool products, care for them with a special brush and store them in a place away from high temperatures, humidity, and direct sunlight.

・HOW TO WASH RAW DENIM / How to wash raw denim

[For those who want to enjoy a beautiful atmosphere]
First, do not wash it and enjoy the beautiful, deep color with a glossy, sticky feel and firm texture of the fabric.
When the garment starts to develop wrinkles, fade, or has become noticeably dirty or smelly, turn it inside out and gently press it in a bathtub or similar.
We recommend using a small amount of household neutral detergent or detergent specifically for denim, rather than detergent containing fabric softener.
After washing, drain the water immediately and hang to dry inside out in a well-ventilated, shady area to prevent wrinkles.

[For those who want to wear it casually]
First, turn it inside out and wash it by hand or in a home washing machine without detergent.
As the glue wears off, the denim's natural blue and black tones become more apparent.
The pants will shrink a little after the first wash, so if the hems are too long, please shorten them in anticipation of shrinkage.
After that, we recommend washing it about once a month.

[For hardcore fans]
First, wear it without washing it.
Worn every day for a year.
After a year, turn them inside out and wash them in the ocean, or take a bath with them on.
And then wear them every day for another year.

・SIZE & ALTERATION / About sizing and alterations <br>Slight shrinkage will occur after washing. We recommend hemming the pants after washing, but if you want to enjoy a more processed look, you can also hem them before washing. The chain stitch finish enhances the look after fading.

・SIZE GUIDE
Size 0: 150cm to early 160cm
Size 1: 160cm to early 170cm
Size 2: 170cm to early 180cm
Size 3: For those over 180cm tall. The top is designed with room to fit comfortably.
This varies depending on the product, so please check the product details page for each product for more information.

・PRODUCT VARIATION / Individual differences <br>Since the sewing and processing involve many manual processes, there may be slight individual differences between products.

・REPAIRS / About Repairs <br>We do not normally repair ordered products, but we will respond only if a defect is confirmed. Depending on the content of the problem, it may take some time or the product may not be able to be repaired. Please note in advance.

[ACCOUNT / About orders and accounts]

・ORDER CONFIRMATION / Order confirmation ・Account registration<br>We recommend registering an account. After completing your order, a confirmation email will be automatically sent to your registered email address. If you do not receive it, please check your spam folder.

・ACCOUNT EDIT / Edit account information <br>If you would like to change your account information, please contact us via the chat at the bottom right of the screen.

・ACCOUNT MERGE / Account merging <br>If you have multiple accounts, you can merge them into one. Please request this via the chat at the bottom right of the screen.

・CHANGE OF ADDRESS / Change of delivery address <br>If you would like to change the delivery address after placing your order, please contact us via the chat at the bottom right of the screen.

[AFTER ORDER]

・ORDER CANCELLATION / Product cancellation/defective product handling<br>As a general rule, we do not accept cancellations or changes after an order has been placed. In the unlikely event that the product is defective, please contact us and attach a photo of the defective part. We will replace the product or provide a refund. If the product is out of stock, we will provide a refund.

・RETURN POLICY / Regarding returns and exchanges <br>If you wish to cancel or change your order for personal reasons, please check the conditions below and contact us via chat after logging in.

[Not eligible for return]
・Sale items ・Products that have been in stock for more than 8 days ・Products that show signs of use, are damaged, soiled, or have an odor ・Products with missing tags or accessories, altered or repaired ・Products that are clearly marked as non-returnable ・Products purchased from other than the official online store ・Returns without prior notice

・RETURNS AND EXCHANGES / About refunds<br>For details, please see our Returns/Refunds Policy.

・DOMESTIC SHIPPING / Domestic Delivery <br>We deliver via Sagawa Express. Domestic shipping is free. Items are usually shipped within 3 to 5 business days.

・INTERNATIONAL SHIPPING / Overseas Shipping <br>We ship overseas to most areas. Shipping costs vary depending on the area. Please check the cart screen. If you have any questions, please contact us via chat.
The language can be changed at the bottom left of the screen.

・ABSENCE / Return due to long-term absence or incorrect address <br>If the product is returned due to long-term absence, refusal to accept delivery, incorrect address, etc., we will charge you the product price and return shipping fee.

・DELIVERY RISK / Regarding loss or damage when leaving the item at your door<br>If you specify that the item be left at your door, delivery will be considered complete when the item is delivered.
We cannot be held responsible for any loss, damage or deterioration after delivery.
Please be aware of this in advance.

[PAYMENT]

・PAYMENT METHOD
SUBLATIONS accepts the following payment methods:
・Credit card ・Pay later (Payday)
・Apple Pay
・Google Pay
・Shop Pay
・au Pay
・Merpay ・AliPay
・AliPay HK
・WeChat Pay
・Credit card ・Pay later (Payday)
・Apple Pay
・Google Pay
・Shop Pay
・au Pay
・Merpay ・AliPay
・AliPay HK
・WeChat Pay
・PAYCO
The timing of payment will vary depending on the payment company you use.
For pre-ordered or made-to-order items, payment may be made before the product arrives.

・RECEIPT / Issuance of a receipt<br>If you would like a receipt, please contact us via the chat at the bottom right of the screen.

[SUPPORT]

・EMAIL DELIVERY / Email not received <br>If you do not receive the emails automatically sent when your order is completed or shipped, please check your spam folder and set up your email to receive emails from "sublations.99@gmail.com".

・CUSTOMER SUPPORT / Inquiries <br>Please contact us using the chat button at the bottom left of the screen.
Customer support is available from 9:00 to 18:00 on weekdays. Please note that we respond to inquiries on a rolling basis, so it may take some time for us to respond.